Terms, Conditions and Privacy Policy.
The terms and conditions below apply to all orders placed for goods from our website. The placement of an order indicates your acceptance of these terms and conditions.
These terms and conditions do not affect any statutory rights you may have and we will treat each order as an offer by you to purchase goods subject to these terms and conditions.
Orders places on our website require the accuracy of email addresses and the ability of email systems to transmit and receive emails effectively. Brodswood will not be liable for any loss or delay caused by the failure of an email to reach it's intended recipient.
Order Confirmation
After submitting your on-line order an automatic email will be sent to you acknowledging the receipt of your order.
If the payment is aborted for any reason you will not receive a confirmation until payment has been made, however the order will remain in our system as payment pending.
Upon receipt of your order it will be checked by a member of staff and any discrepancies or issues addressed. Your order will be progressed upon receipt of payment in full.
Order Completion
We aim to complete orders within 3-5 working days from confirmation of order and receipt of payment. Please allow extra time for complex orders, especially those where artwork proofs are required.
We reserve the right to refuse any order.
Prices
Prices for all products are as displayed on the website. Prices are GBP.
We believe that prices are correct as published on our website, however errors can occur. If we discover an error in the price of products you have ordered we will contact and give you the option of either confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled and return any payment made.
Delivery charges will apply and are displayed during the order process.
We reserve the right to change our prices.
Payment
We accept most debit and credit cards. These will be processed through Stripe and payment card information is not made available to us. Should payment by bank transfer be preferred please contact us. In all cases, orders are not dispatched until payment has been received. An invoice will be usually be sent as an attachment to the order confirmation.
Stock Availability
The stock availability indicated on our website is not live and must be treated as an indication. 'In Stock' products are products that we generally have the required materials in stock to allow us to produce the product.
All orders are subject to availability, we will notify you if the products you ordered are not available and, wherever possible, suggest an alternative product.
Unless there are exceptional circumstances we will not hold back orders.
Delivery
Allow 3-5 working days for the product ordered to be produced. In most cases, the Standard delivery is by Royal Mail Tracked. Please allow an extra day or two for deliveries to the Scottish Highlands.
Any delivery date/time notice sent from our courier's website by email/text is independent of our services and we do not have any control over the delivery scheduling.
Details of delivery charges may be found on the 'Delivery' pages of the website and are added to the order during the Ordering process.
Returns
Your rights to return unwanted products are protected under the UK Distance Selling directives
If, for any reason, you are not happy with your purchase then you may return your order (or part thereof) within 14 days, starting from the day after the day of delivery, for exchange or refund subject to the following exclusions:
We are unable to offer an exchange or refund on any product with personalised engraving unless the mistake is the fault of Brodswood.
We reserve the right to refuse an exchange or refund if the item(s) are returned in a non-saleable condition or are received damaged.
In most cases, any refund will be credited, using the same method as payment, upon receipt and inspection of the returned items.
The refund will usually be within 7-10 working days after satisfactory receipt of the returned item.
Damaged/Missing Items
You agree to inspect your order and to notify us within 7 days of receipt if there are damaged or missing items.
Upon receipt of any claim for damage or missing items we either replace or refund any items that are damaged or missing.
Before any claim of damage is considered we may ask for photographic evidence that we might use to qualify your claim and to pursue a counter claim against the courier company.
After 7 days any claim for damaged or missing items will be considered on an individual basis.
Order Cancellation
Should you wish to cancel an order placed on the website please let us know within 24 hours. Orders cancelled after this time will receive a 25% cancellation charge. However, if an order is placed and we are unable to supply the order in a reasonable time due to stock issues then you may cancel the order and it will be refunded in full.
Should we determine that we will be unable to fulfil your order within any time specified by you then we reserve the right to cancel the order and refund any payment.
Privacy
All our customer information is kept confidential. We do not share customer details with any other companies other than when order details are processed as part of the order fulfilment and there is a specific requirement to do so.
Cookies are used on this web site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you may not be able to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Disclose information to third-parties for order fulfilment purposes only.
Amendments
These Terms and Conditions may be subject to review and amendment as required.
Last ammended 18/03/2026